01
A reply within one working day
Every message is answered by a person, not an autoresponder. If the question needs longer thought, we will say so and tell you when the real answer is coming.
CONTACT
Let's define the problem.
Reach out and we'll come back with questions before we come back with a proposal.
WHAT HAPPENS NEXT
You will not be left without an answer.
02
A 45-minute conversation, free
In person, by phone or over video - whichever suits you. Nothing to prepare on your side and no presentation from ours. You describe what is going wrong, we ask.
03
Written findings before any proposal
If it makes sense to continue, you get a document with what we found and what the options are. It stays with you whatever you decide, and up to that point you have paid nothing.
What to write so the first reply is useful
- What specifically does not work or eats time - one sentence is enough, no specification needed.
- How many people it touches and how often. “Two people, two days every month” says more than any description.
- What you use today: a program, a spreadsheet, paper, or some mix. If you do not know what it is called, that is information too.
- Whether there is a deadline or an event that makes this urgent now.
None of this is required. If you only have a question, send the question.